Legal Aid Society of San Diego (LASSD) – Advocate – Veterans Legal Services

Closing on: Dec 31, 2024
Company Intro
Legal Aid Society of San Diego (LASSD) is the largest poverty law firm serving San Diego County and is an employer of choice.

LASSD strengthens our communities by resolving our clients’ legal problems and empowering access to and effective participation with legal, governmental, and social systems.

LASSD encourages self-empowerment in the fight against poverty and injustice. Our staff are proudly committed to providing equal access to justice for San Diegans through aggressive, quality legal services.

#JusticeBeginsHere
Job Description/Duties
Job Title: Advocate – Veterans’ Legal Services
Position Summary
Under supervision of an attorney and/or other managers, the Veterans’ Legal Services Advocate assists Veteran clients with education, information, referrals, and problem resolution. Fosters relationships with Veterans’ organizations. Conducts education and outreach presentations throughout San Diego County to local organizations and community members regarding LASSD’s legal services for homeless Veterans and Veterans at risk of homelessness. Run weekly clinics at locations serving Veterans as needed.
About the Organization
Legal Aid Society of San Diego (LASSD), the largest poverty law firm serving San Diego County since 1953, strengthens our communities by redressing our clients’ legal problems, empowering our clients to access and effectively participate within the legal, governmental, and social systems and encouraging self-empowerment in the fight against poverty and injustice. LASSD continues to be a proud, committed, and compassionate group of people dedicated to providing equal access to justice for San Diegans through aggressive, quality legal services. #justicebeginshere
Essential Functions:
• Assist individual Veteran clients who contact LASSD by assessing the client’s needs and problems, referring, or advising the client according to established protocols and guidelines.
• Foster and maintain relationships with Veterans’ organizations throughout San Diego County.
• Run weekly clinics and outreaches at locations throughout San Diego County targeted to Veterans.
• Arrange and conduct community outreach and education activities including but not limited to presentations to community members, community-based organizations, professional groups and government agencies throughout San Diego County.
• Timely and accurately enter required information for each case into the computerized case management database, always maintaining client confidentiality.
• Identify those cases appropriate for further assistance.
• Assess the true nature and scope of the clients’ problems and potential problems.
• Participate in scheduled staff meetings, training sessions and other functions as appropriate.
• Compliance with all program and grant requirements.
• Other duties as assigned by supervisors/management.
Job Criteria
Qualifications:
• B.A. degree, or A.A. degree and paralegal certificate from a recognized paralegal training program, or demonstrated equivalent experience which shows strong writing, verbal, reading analytical, and research skills.
• Ability to respond to clients in a calm, empathetic and professional manner while courteously directing the conversation to pertinent issues.
• Ability to handle calls from people with communication barriers, including those who are under stress, confused, suffer from physical or mental disabilities, and/or those for whom English is a second language.
• Ability to analyze client legal issues.
• Ability to identify and gather necessary information to facilitate a resolution.
• Ability to give clear, effective, and meaningful advice.
• Must have reliable transportation and be willing to travel throughout the County.
• Strong oral and written communication skills.
• Strong organizational skills to be able to handle individual caseload.
• Demonstrated computer skills, including ability to work with Microsoft Office 365, Salesforce, and other software programs.
• Attention to detail, ability to think logically and follow written and oral instructions carefully.
• Ability to remain calm and helpful in high stress situations.
• Ability to respect confidentiality and obtain confidential information from applicants for services in a trustworthy and professional manner both in person and by phone.

Desired Knowledge, Skills, and Abilities:
• Experience working with Veterans, lived experience as a Veteran, or a demonstrated commitment to serving Veterans.
• Experience working with, or demonstrated commitment to serving, individuals who are homeless or at risk of homelessness.
• Experience working with, or demonstrated commitment to serving, individuals who have very low income.
• Bilingual fluency in English and Spanish.
• Desire and ability to work successfully with people from diverse backgrounds.

Salary and Benefits:
The Advocate position is an hourly position with a pay range of $21.98 – $30.77. The starting hourly pay rate is $25.28. In addition, there is a bilingual pay increase of 2% for passing an oral test and 2% for passing a written test for threshold languages other than English.

LASSD offers a generous benefits package, a 35-hour workweek, paid vacation leave and sick leave and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as dental, vision, and life benefits. Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA). LASSD has its own law school loan repayment program and is an eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.

LASSD is an equal opportunity employer, we hire without regard to race, color, religion, religious creed (including religious dress and grooming practices), national origin, ancestry, citizenship, physical or mental disability, medical condition (including cancer and genetic characteristics), genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender, gender identity, gender expression, age (40 years and over), sexual orientation, veteran and/or military status, domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Hybrid Work Environment:
Legal Aid Society of San Diego (“LASSD”) has adopted a hybrid work environment in which most staff are required to work in the office part of the week and permitted to work remotely for the remainder of the week, provided their job duties allow. This position involves at least three days of in-person outreach weekly throughout San Diego County. All employees are issued LASSD computers and provided with appropriate supplies to perform their work. LASSD has implemented and continues to explore additional technologies to make our hybrid working environment as efficient and connected as possible. All employees must be available to travel to LASSD offices and service locations throughout San Diego County as needed and in compliance with public health advisories. Applicants must reside in or near San Diego County or plan to relocate in or near the County prior to their start date and must be able to commute to the physical Legal Aid Society of San Diego office locations or service delivery locations within San Diego County. LASSD’s normal business hours are 9am-5pm, but we are open to providing flexible work schedules to the extent feasible for the position. LASSD reserves the right to change these policies at any time.

Diversity and Inclusion:
It is vitally important to LASSD that we represent the community that we serve. LASSD is a signatory to the San Diego County Bar Association’s Diversity Pledge. We pledge to promote diversity and inclusion through hiring and retention, promotion and leadership, engagement of outside counsel, and participation in legal community diversity initiatives. We strongly encourage applicants of diverse backgrounds to apply.
Salary Range/Hourly Rate
$21.98 – $30.77
Other Benefits and Perks
LASSD offers a generous benefits package, a 35-hour workweek, paid vacation leave and sick leave and 100% employer-paid medical premium, 50% employer-paid premium for dependents under LASSD health plan, as well as dental, vision, and life benefits. Staff also have the option to participate in a 403(b)-retirement plan and dependent and health flex savings accounts (FSA). LASSD has its own law school loan repayment program and is an eligible nonprofit employer for the Public Service Loan Forgiveness (PSLF) Program.
Job Category: Veterans
Job Type: Full Time
Job Location: San Diego